Mitsubishi Heavy Industries Thermal Systems will engage in sincere and fair business activities, and establish a practical system of corporate governance to fulfill its corporate social responsibilities.
Mitsubishi Heavy Industries Thermal Systems' code of conduct is based on the MHI Group Global Code of Conduct. MHI Group is a group of global companies consisting of tens of thousands of employees of diverse career backgrounds, nationalities and cultures. This diversity is one of our biggest strengths, but at the same time, there is a need for us to operate our businesses under a shared corporate culture. Our code of conduct stipulates how all employees of MHI Group are required to behave.
Mitsubishi Heavy Industries Thermal Systems acquired ISO9001 certification in 1994, and strives to ensure the safety of air-conditioning products through the laying down of design operation management principles for designing and developing products based on a quality management system. A check sheet based on these standards is used when developing products to carry out a variety of safety inspections to make sure products do not harm people or assets through fires, explosions or toxic substances at any stage of their lifecycles, from development to use and disposal.
In the event of products causing serious accidents after being launched onto the market, the company implements immediate measures to ensure customer safety, and quickly takes steps to verify the facts, analyze and clarify the causes, and take corrective measures, while also reporting incidents to government agencies and disclosing information to users and the market.
Based on the product safety policy described above, users were offered free inspections and repairs of "BEAVER" air-conditioners in January 2018. The lessons learned from this experience were shared internally, including companies overseas, and we will strive to prevent a recurrence, while fostering a corporate culture of placing highest priority on product safety.
To provide air-conditioning and refrigeration products that satisfy customers:
Products that satisfy customers refer to "products with performance, functions and reliability that satisfy customers, and ensure peace of mind during use."